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[Important] Apology and Notice Regarding Unauthorized Login to Pika Corporation Member Site (PICA Online Reservation)
2026.10.21
Dear Customers,
Thank you very much for your continued patronage of Pika Corporation.
We have confirmed that there was an unauthorized third-party login to the member login to the Pika Co., Ltd. member site (PICA Online Reservation), and it is possible that some customers' member information may have been viewed.
We sincerely apologize for the great concern and inconvenience our customers may cause.
1. Overview of the Matter
- Date and Time of Occurrence
Tuesday, August 25, 2026 - Contents
Using a list of email addresses and passwords obtained externally,
Through so-called "list-based attacks," 60 member accounts were illegally logged into. - No intrusions into our servers or databases, nor any bulk leaks of member data, have been confirmed.
2. Information that may have been viewed
Name, furigana, email address, date of birth, gender, phone number, address, gender, membership stage, usage history, Po Point history
3. Things not confirmed at this time
No secondary damages such as unauthorized purchases or payments, changes to member information, or unauthorized ticket use have been confirmed at this time
4. For eligible customers
Eligible customers will be contacted individually by email.
5. Requests to Customers
- Please change your password.
(If you have the same password as other services, please change that one as well.)
To make changes, please visit the official website directly to complete the procedures.
This email does not include a link to the password change screen. - Please be cautious of suspicious emails, SMS, and phone calls impersonating our company.
We will never ask for your password or credit card information.
6. Our Response
不正ログインが確認された会員アカウントについては、第三者による再ログインを防止するため、
パスワードの初期化を実施しました。
また、システムのセキュリティ対策および監視体制の強化を進め、再発防止に取り組んでおります。
なお、本件については個人情報保護委員会および管轄の警察署に報告しております。
7. Contact Information for This Matter
Pika Corporation Contact Information
We deeply apologize for the great concern and inconvenience caused to our customers and all stakeholders.
We take this matter very seriously and will continue to strive to further strengthen information security.
Pika Corporation