• Accommodation business

[Important] Apology and Notice Regarding Unauthorized Login to Pika Corporation Member Site (PICA Online Reservation)

2026.10.21

Dear Customers,

Thank you very much for your continued patronage of Pika Corporation.
We have confirmed that there was an unauthorized third-party login to the member login to the Pika Co., Ltd. member site (PICA Online Reservation), and it is possible that some customers' member information may have been viewed.
We sincerely apologize for the great concern and inconvenience our customers may cause.

• Date and Time of Occurrence
  Tuesday, August 25, 2026
• Contents
  Using a list of email addresses and passwords obtained externally,
  Through so-called "list-based attacks," 60 member accounts were illegally logged into.
• No intrusions into our servers or databases, nor any bulk leaks of member data, have been confirmed.

Name, furigana, email address, date of birth, gender, phone number, address, gender, membership stage, usage history, Po Point history

No secondary damages such as unauthorized purchases or payments, changes to member information, or unauthorized ticket use have been confirmed at this time

Eligible customers will be contacted individually by email.

• Please change your password.
  (If you have the same password as other services, please change that one as well.)
  To make changes, please visit the official website directly to complete the procedures.
  This email does not include a link to the password change screen.
• Please be cautious of suspicious emails, SMS, and phone calls impersonating our company.
  We will never ask for your password or credit card information.

For member accounts confirmed to have logged in fraudulently, to prevent third-party re-logins,
Password initialization was performed.
We are also strengthening system security measures and monitoring systems to prevent recurrence.
This matter has been reported to the Personal Information Protection Commission and the Fujiyoshida Police Station.

Pika Corporation Contact Information

• Contact Form

We deeply apologize for the great concern and inconvenience caused to our customers and all stakeholders.
We take this matter very seriously and will continue to strive to further strengthen information security.

Pika Corporation